Business Process Integration

Stay on top of your business interactions with your customers.

With Ovex CRM, you can now define roles to better manage the business processes. Delegate and stay on top of your business interactions with your customers. Ovex CRM helps consolidate all customer interactions in one place to facilitate customer profile building and better serving of their needs. Create multiple projects or campaigns and manage all that from one screen.

Business Process Integration Videos

How It Works

Identify processes and functions, which require expert support.

Identify and document any services levels associated with these processes.

Document and sign Data Confidentiality and Services contracts.

Ovex will work with you help transitions these processes to Ovex team.

Mechanism will be set up to report and resolve IT tickets.

Regular reporting will help identify performance and areas of improvement.

Improved service levels for both internal and external customers.

Ovex will help implement best practices.

Case Studies

Paktel was one of the pioneers of the Telecommunications’ Industry in Pakistan. Inbound Call volumes were in excess of 30,000 calls per day managed from different Paktel facilities. The operations specifically related to inbound customer care and ticket resolution.

PAKTEL

A public utility company of Pakistan managed its helpline in house, through agents answering call in each of the zones, for the whole of north of Pakistan. There was no visibility of complaints, its resolution, especially critical complaints, which were leading to loss of life and property.

Public Utility Support Center

Business Process Integration

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